I am Pasting the same letter send to Make My Trip but so far not received any reply...
Mr. Amit Saberwal
Vice President Business Development
MakeMyTrip.com
MakeMyTrip Booking ID is HTL3000667227
Our vacation was horrible and spoiled because I choose Make My trip hotel booking. I booked Room in MGM Resorts Conoor, Ooty through your website. I got the conformation and the full amount charged in my credit card. When I reached the hotel no reservation for me. The hotel staff said hotel is already over booked the same is intimated to make my Trip. I was shocked and contacted your customer services and they said trying for alternative arrangements. Why your staff not inform (through e mail or phone) the same thing before my trip. I cancel my trip or postpone to avoid all these hassles. After big fight MGM allotted room for one day. Next day they shifted me to another substandard hotel in Ooty (Hotel Sunshine) and the said hotel is 17 KM far from connor. The next day I packed my luggage run to ooty to check in. The tariff is cheap compared to MGM. More over my children are sleeping in the floor. I wonder how we can depend your company for future holiday trips?
· I need full refund of Hotel charges
· You must pay the compensation for spoiling my holiday. I just running form one hotel to another with my family and luggage. Really we dint enjoyed our trip because of your fault.
Waiting for your replay and requesting to avoid any delay.
Regards,
Anil Kumar
I just pasting the letter for reference.
Mr ANIL KUMAR NAIR,
Thank you for using MakeMyTrip.com to book your hotel accommodation.
For your reference, your MakeMyTrip Booking ID is HTL3000667227.
Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same.
If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.
You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay and look forward to assisting you again!
Team MakeMyTrip.com
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