Makemy trip.com-Gross neglect after collecting money
I had booked flight tickets from Kochi to Vizag through the agency Makemytrip.com on 10-2. The booking ID is NF 251393039747. The journey date was 14-2-11 from Kochi-Hyd (SiceJet SG 108)/Hyd-Vizag (KingFisher IT 4491) and return journey 18-2-11 from Vizag-Hyd (SiceJet SG226)/Hyd-Kochi (JetLite 9W7009). Due to rescheduling of the program, on 12th I have sent a mail and a verbal communication to change my journey dates to 14th March and return journey to 18th March. Around 2220 hrs, on 12th the agency represented by Shri Kesarwani (as informed) called me and again confirmed my request. They have collected Rs. 1800 through IVR process and confirmed the tickets have been changed. On 14th March, around 900 hrs when I have checked the journey details on their site I have found the position as follows:
Onward journey
Kochi-Hyd -Not changed
Hyd-Vizag -Changed to 14th March
Inward Journey
Vizag-Hyd _Not changed
Hyd-Kochi -Changed to 18th March
Immediately I alerted them through telephone and got assurance that it would be changed immediately. But the dates were not changed, for reasons known to them although each time I was getting assurances. Thereafter several times I called them. But only assurances and apologies were given. However, they had the boldness to accept that it was a mistake by them. Anyhow, a simple look at the tickets will reveal that the journey is continuous and any prudent man will say the change of one sector without the other is a blunder and a gross mistake on the part of the agency. In this case I had given advance information not only once but two times in addition to subsequent follow-up. Some of the Customer care Executives I have talked are Rahul (25/2) Asma (1/3) Pawan and again Bhupendra (4/3) SanjayKumar (7/3) Ajay and Ranjita (9/3). These are the last people I have talked. I am also enclosing the latest e-mails sent to them and their replies, a preview may give a firm opinion that deliberately they were not changing the dates. Their non-action has put me in financial loss of Rs. 8902 plus mental agonies. I would request to refund the ticket charges of Rs.8902 against the tickets which I could not use due to sole mistake of them or may be their purposeful avoidance plus adequate compensation for my harassment at their hand
P.S.NINAN
MANAGER (VIGILANCE)
NTPC, RGCCPP
P.O. CHOOLATHERUVU
PIN: 690506
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