This is with regards to an offer to which I had subscribed to when I was in India. The tracking id that was provided to me was 4580. I was reluctant to signup to this offer as I was due to travel to The Netherlands in a few days and was very sure that the vouchers and gifts could not be sent to me in time. But the agents from Makemytrip confirmed that they will positively deliver the same to me before I travelled. I made a payment of around Rs 7500/- and was promised to be provided with a few vouchers and gifts (watches). This never turned up when I was in India.
Now I'm in the Netherlands and I have tried calling up your numbers a few times. I did manage to speak to one Neha Uppal (Telephone number 011 4078 5161) regarding this. She confirmed that the vouchers have been delivered to me and said she had my signature to prove it... Well, I have news, I have stamp in my passport proving I was not in India.
Anyways, she took down my number and address and confirmed that this will be sent to my address in the Netherlands. This too has not happened and its been over a month already. She had provided me with an email address for correspondance ([email protected]) but this is bouncing of all the messages I have been sending saying that this is an incorrect address. I have already spend a lot of time and money speaking to various agents in Makemytrip without any joy.
Funny thing is that I still get spams from makemytrip on a regular basis for selling further products, but when it comes to responding to my genuine concerns, they cant seem to get in touch with me (although they have my email address, my house address and telephone numbers). Could you kindly put me in touch with someone in makemytrip who can help revert the payment that was made.
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