Hey Make mytrip buddy
I booked a ticket for KPN travels from Chennai to Bangalore through Makemytrip.com which will depart from chennai at 8 AM on 18th Sept but the bus operator told that there is some technical fault and bus will not go at 8 AM and it will delayed by two hrs and depart at 10AM. We had to catch a train in bangalore and we need to reach there latest by 3PM so we can not carry with this KPN travels bus so we cancelled in case of bus operator issue/fault not that we don't want to go. Before cancellation of ticket I called customer support but he said cancellation charges will be same and we can not refund you full amt.
My question is if you don't provide service then you should refund full amt. If we have to go to bangalore and take rest there then I did not have issue but there was sequence of journey and late of Chennai to Bangalore trip would have effected in missing the next train. I was very disappointed with this kind horrible business tricks which helps company to earn higher rate on cancellation charge. I have not received 161 Rs as refund till now.
There is charge of 484 rs as cancellation penalty that is huge in this case. I really hate this cancellation charges so I request you to please refund the full amount.
When you can't provide service then you can not take money it is completely unsolicited and you are making one bad customer and I never do business with you guys.
Hope you understand the issue and refund the money to my account.
Thanks.
Anand
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