I booked a ticket on 17/09 afternoon through akbartravelsonline.com for journey on 18/09 via GOAIR.
I cancelled the ticket in night by calling to GOAIR. GOAIR people told me to call akbartravelsonline as they were the agent and they said they will send money to them.
I called up akbartravelsonline team, they asked me to mail. I mailed and following was their response :
WHY WILL THEY TAKE 14 DAYS TO REFUND MONEY?
HOW CAN THEY USE FLOAT OF OUR MONEY.
AND ABOVE ALL THEY ARE DEDUCTING CHARGES STILL NOT PAYING ON TIME.
fromSantosh Shetty
[email protected]
[email protected]
dateMon, Sep 20 at 10:57 AM
subjectRefund of cancellation ticket
mailed-byakbartravelsonline.com
hide details Sep 20 (2 days ago)
Dear Mr/Ms,
This is to acknowledge the receipt of your ticket cancellation request. for ..We hereby inform you that we have cancelled your booking and initiated refund process from our end. The same will reflect in your account statement depending upon your bank policy. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts (Except ITZ Cash card wherein it is 48 hours).
Your Akbartravelsonline Ref no is:. AO1752418..For any further correspondence with respect to this booking, we request you to kindly quote the reference number in all communication with us.
For any further clarification on this booking, please feel free to contact our Customer support team on the following numbers or Email address:
Email ID: [email protected]
Board Number: 022 3981 6262
Looking forward to give us an opportunity to be of service to you.
Thanks and Regards
Santosh
Support Team.
Akbartravelsonline.com
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