REMINDER-1 dt 29th July 11
Ref: 1) YT6769859
2) Our telecon regarding above subject on 2nd July 11 with your Mr. Prabhu.
3) Our Earlier mail to: [email protected] dtd. Tuesday, 5 July 4:55 PM & several of ours telecon follow ups.
Dear Sir,
This is to inform you the inconvenience & problems we faced due to improper planning of return flight to mumbai from New Delhi. We were delayed by Kingfisher on return from LEH while landing at New Delhi, by 21-25 minutes. Luggage delay of the airline caused further delays. Further our flight was not continued at same terminus instead we had to go to another terminal i.e. from terminal 3 to terminal 1 due to which we were never able to reach the Go Air Check in counter in time i.e. instead of reaching 45min. early we could reach only 30 min. & Go-air never gave any consideration to our request despite we having nothing to do in this matter of delays & wrong plannings of Yatra. Needless to say we also had a little kid. Go Air asked us to Check with Kingfisher for considerations as it was Kingfishers delay. We went to terminal 3 again catching a cab from Terminal 1 to request Kingfisher. But Kingfisher said we could have considered had the booking been done for Mumbai with Kingfisher. They could not help for this delay as the connecting flight was with Go Air & further more Go Air could not offer readjustment at their airport counters due to discounted rates fixed with Go Air.
During this process we informed your Mr Prabhu & based on his instructions we booked fresh tickets, the cheapest available was with Goair by taking a cab back from Teminal 3 to terminal 1. We were very unhappy due to these inconviniences & Mr Prabhu informed us to go ahead with the bookings & refund would be done within 3 to 4 days.
Total cost of ticket rebooking is as under:
Charges of GoAir Tickets for 5Persons & 1 Infant (MRS VISHWAJYOTI Y CHAUHAN, MR SANAT KUMAR CHAUHAN
MR AKKASHH CHAUHAN, MR YATINDRA CHAUHAAN, MRS SARITADEVI CHAUHAN, INF AMITHI CHAUHAN) = Rs 20788
Taxi Charges for going to Kinfisher at Term3 from Terminal1 & back (Mega cab & Meru ) = Rs. 310
Total Charges = Rs.21098/-
Request you to refund the said amount immediately. We work in international corporate environment and yatra will not like to have its name in bad books
Thanks & Ragards
MR YATINDRA CHAUHAAN
(Mob. 919920971009)
0 comments