I tried to book a ticket from Akola to Pune on 11 th of Augustand another ticket BDTS to Jaipur on 23/08 from MakeMyTrip.com but the process got stuck at the payments page and I had to drop the idea of booking the ticket from this site. When I checked my account I was deducted for both the transactions although no ticket was booked. My transaction IDs were NR251205389096 and NR251765597208. After 3-4 days I got the PNR for second one. But the other one is still pending although I have made hundreds of emails and phone calls to them and every time I am given the assurance 'Sir this time please wait 48 working hours and you will surely get a reply or a refund' but I always find my inbox waiting for their email. I wait for seven days as they claims to return my payment automatically to my bank account. After that I lodged the complaint as per reference ID 110817-022231 to customer care of make my trip. My payment is not refunded till date. When i try to contact with customer care on toll free as well as paid numbers, no one is responding or contact could not be made most of the time. Please guide me to whom i should contact for refund or when i get refund. I am fed up with their service as they pay no heed to customer service and don't even give a reply. Please look in to this matter and make to refund my money as early as possible.
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