Dear
I am completely and utterly disgusted with the kind of service (or complete lack of it) by this company officials. Before I get in to details i would like to provide with the facts:
VC no: 01505528153-7,
Purchase date: 14th April
Purchaser: Arup Jyoti Sarmah
Purchase place: Big Bazaar, Sahara Mall Gurgaon
Date of first complaint: 21st April 08
Since the day i lodged my first complaint, all i have got is assurances and promises that were never kept. I have spoken to Neelima (promised me within 2 days time install the dish tv kit.) Then I spoke to Sarvesh (promised me within 24 hours time install the dish tv kit). Then I spoke to Pankaj (promised me within 1 day time install the dish tv kit). as obvious as it is, it did not happen and so i called up again on 25th and spoke to Saleem. this time he was more forthcoming and accepted that his colleagues lied to me (may be because they did not anything about the product) and told me that it wil take minimum 7-10 days time to install the kit. I thought here is finally one guy who knows his product and waited for 10 days as i was asked. But Saleem to turned out to be one of the pack. Nothing happened.
So i called up your helpline no. again on 1st and spoke to Prozo (i think thats the name, he too promised me within 1 day time install the dish tv kit.) Nothing happened so i called on 2nd again. This time i spoke to one Antariksh and his supervisor. This time too like earlier times your call centre executives declared that the people i spoken to earlier did not do much to work on my case and so Mr. Ayush (i guess he is a senior guy) told me he himself has sent a mail to the concerned technical department and hence the kit would be installed within 24 hours.
Obviously by now you also must have got the trend. This guys words too fell flat as no dish was installed again for 8th time.
Finally i spoke today to Rakesh, vikash and Ashwani. All promising me 24hours time for installment.
If you didnot have the pateince to go thru my writings, then you might as well understand what i have gone through. I am really at loss of words to describe the services (shoddy sounds better in fact). But worse than the service is the customer service people who dont have any idea what they are supposed to do or say.
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Thanks
Arup
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