Hi (To Whomsoever this may concern)
The background of this complaint is, I had booked a TruHD connection on 1st April. As per your promise I got a call on Saturday (3rd) and that person Shekar promised to send the personnel on Monday/Tuesday. On Tuesday the engineer comes at 7.30 pm and does the installation of the Dish. When he tries to install the Set Top Box, the POWER ADAPTER DOES NOT WORK. This STB that he has got is supposed to be a NEW one but still it does not work. THIS IS THE FIRST AND FOREMOST MISTAKE. The engineer says that he will get the adapter the next day.
Finally I provide him an adapter which was my old Tata Sky connection and he installs the STB. After the STB is installed he says that the account will not be activated till the next day as the office is CLOSED. THIS IS NOT ACCEPTABLE when we are paying a whopping Rs.3500. I accept this and as per his words leave the STB on the next day.
The next day i.e. Today, I try to call Mr. Satish (09739355585) and he does not receive my call, Shekar (9844240002) - the phone is switched off. Finally call the engineer who came for installation, he cuts the call and switches off the phone. So I have not received the ADAPTER YET. I come home and see that the connection is not yet activated. IT HAS BEEN 24 HRS AND THE CONNECTION IS NOT YET ACTIVATED, THE PERSON RELATED TO THIS DO NOT ANSWER THE PHONE. This is not at all acceptable.
My VC Number given is : 01513262902
Name: Aakash Yatish
Contact : 09880027480
I have paid Rs. 3433 to Shiva Shakthi Associates, Bangalore receipt number : 1606.
This service on the first day of the connection is not at all acceptable, as the Indian Government has a facility for Consumer Compaint reporting, I have all the trace of the transactions. As per norms I will wait for DishTV's response for the customer request (this one), failing to which I will have to raise a Consumer Complaint.
I hope you understand the problem of the customer and respond to this immediately.
Regards,
Aakash Yatish
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