Hello,
We had upgraded to Airtel HD DVR on 18th May (Transaction ID: 15137230 / Booking ID: 27172)
Customer ID : 3001613093
Customer Name: Santoshi Pednekar
It has been long time, me and my husband Kishor Pednekar are following up with you since October.
Upto end of October it was working fine. Suddenly around 25th October it started giving software error continuously
and STB would restart in 20 minutes. Later the problem became so acute that restarts became frequent and
we are not able to watch or record any program live. Even when we see recorded programs STB would restart in 5-10 mins.
Since 25th December we are following up almost daily for STB issues.
We are getting daily 24 hours resolution TAT by customer care.
Today also we were told that HD-DVR is still out of Stock and stocks would arrive by coming Saturday 7th Jan’ 2012.
Earlier also, we were given deadlines of 29th Dec’11, 1st Jan 12 and 4th Jan 12.
PFB the complaint numbers that we registered with customer care center
Oct - 12363328
25 Dec Pooja singh - 14893651
31 Dec Pallavi Sharma - 232339266
01 Jan - Alok Tamrekar - 232690617
01 Jan - Deepali Jadekar - 232635744
01 Jan - kalpana singh parihar - 232634480
01 Jan - Ali tayyab - 232625233
01 Jan - Varsha Kharrate - 232622339
01 Jan Rubi Jha - 232620796
02 Jan - Pooja Vishvakarma
05 Jan Kirti Jain - 234008330
05 Jan - Mr Mahesh Kumar Nagar - 234003174 - This person disconnected the call
05 Jan - Lakhanla Dhania - 234007559
What about credit for the period for which we were not able to use DVR or See programs???
Please take some serious action.
Would appreciate the if the issue is resolved immediately and do not make us regret for the decision of choosing Airtel DTH instead of TATA SKY
Also in case if this issue cannot be resolved please let us know the procedure to discontinue the Airtel DTH Connection
P.S: This email is being faxed to Mr. Sunil Mittal (Chairman & Group Managing Director – Bharti Enterprises)
Regards,
Kishor Pedneka
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