Cust Id: 3008602659
I booked an AIRTEL DTH connection directly through AIRTEL, hoping I would bypass all hassles of going through a dealer and then to be at his mercy for rectification of problems, but it seems booking directly through AIRTEL is worse for the following reasons:
1. It is already two weeks and my services are not normal yet.
2. appox. 30 of the channels offered in the package have no audio/ video or even an error mistake. There is just a cracling noise and a flicker of light once in a while.
3. 4 of the 6 regional channels offered as complimentary also have no audio/video or any error message.
4. it took AIRTEL 3 days of daily complaints to activate my connection.
5. No engineer (as promised) has ever either phoned or turned up to give a demo of how the AIRTEL system works, or to "resolve" the problems
6. Even after my last 3 complaints (11398283 of 29.8.11; 11339114 of 27.8.11 and 11296108 of 26.8.11), no engineer has ever called, though promised. Last Sunday I waited the whole day at home.
7. No complaints are addressed after 8 pm. The earliest response is 10 am next day and engineer's visit "promised" after lunch.
8. No engineer is ready to visit you on a holiday, Sunday or after 6 pm. What would happen to working couples' complaints, who don't reach home before 8 pm, or are home on holidays only?
9. Customer care representatives not well informed of technical issues or details of packages offered. They are arrogant, get irritated and even disconnect phones.
10. There has been no response from customer care on my past three days SMS message for assistance.
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