PROPOSAL / POLICY NO: 15105511 / 15698404 / 15103638 FOR ISSUANCE OF POLICY
Date: February 9th
To,
The ICICI Prudential,
K-3, Brahm Dutt Tower,
6th Floor, Sector-18, Noida
SUB: 1. PROPOSAL / POLICY NO: 15105511 FOR ISSUANCE OF POLICY
2. COMPLAINT LODGED VIDE LTR DTD JAN 28TH SENT TO ICICI PRUDENTIAL BY SPEED POST
3. IRDA TOKEN NO: 01-12-036863
4. YOUR E-MAIL DTD FEB 7TH
SUB: 1. PROPOSAL / POLICY NO: 15105511 / 15698404 / 15103638 FOR ISSUANCE OF POLICY
Dear Sir / Madam,
I am in receipt of your E-mail dated February 7th and will wish to ask you as to why ICICI is taking unilateral decision by:
1. Not allowing their own ICICI employees to receive and acknowledge the grievance letter hand carried by the customer to your office. This is just because a customer once trapped by ICICI is treated as an outsider and that too after the check gets honored and goes to ICICI account?
2. Why for so many months your representative R. K Singh (Mobile: 9312571719) kept on keeping the customer in dark and why the second check Number 693217 (cleared on 06-07) for Rs. 4188/- drawn on IDBI bank Account No: 901104000096885 was again personally collected by R. K Singh if ICICI had any difficulty in getting the issue resolved?
3. Till the time Check was honored, everything was fine at ICICI end and as on date ICICI is not able to locate their own representative. This is what you said on phone.
4. Also it is not the question of ICICI digesting 29188/- of a customer, your business and professional ethics has a question mark now?
Don’t you consider above approach as unethical and unprofessional. And, even after that ICICI is trying to convince the customer that ICICI is correct and customer is wrong.
1. Above complaint letter dated January 28th was hand carried to your Noida office (Token No: 013) which was refused to be received and acknowledged by one of your ICICI representative Kunal Sharma, who pretended to be as acting Branch Manager in the absence of the real branch manager, who was not available till 11:30 AM in the morning. The plea given by Kunal Sharma was very simple that no one in ICICI is authorized to receive and acknowledge any document personally carried by any customer. This pretext is not understood since ICICI, when has its own interest deputes their representative from door to door to trap the customer and when the customer knocks the door of ICICI, is treated as outsider and made to move from pillar to post.
2. Check Number 649984 dated (cleared on 18-02) for Rs. 25000/- drawn on IDBI bank Account No: 901104000096885 was personally collected by R. K Singh (Mobile: 9312571719), who pretended himself as ICICI Manager.
3. Other formalities like various test and examination was carried out at the specified lab located in Lajpat Nagar at New Delhi However, results were not made available by the lab to us. Immediately after the exam at the lab, this was communicated to R. K Singh.
4. After considerable time, ICICI issued a Check for Rs. 4188.00 with a pretext that some formalities were not completed at our end but not clarifying the details of pending formalities. Also I confirm that, neither the check, issued by ICICI, has been got encashed by me or going to encash the same at any point of time.
5. R. K Singh, when contacted, was absconding and not receiving the calls at his Mobile: 9312571719 however, one fine morning somehow, he was caught when he received a call from me, dialed from a different number altogether.
6. R. K Singh was then made aware of the above development by the time validity of Check, issued by ICICI got expired and another Check for the same value was personally got collected by R. K Singh to get the other formalities completed for issuance of policy.
7. On the same day, Check Number 693217 (cleared on 06-07) for Rs. 4188/- drawn on IDBI bank Account No: 901104000096885 was again personally collected by R. K Singh on the same day
8. Thereafter R. K Singh is again absconding and not receiving the calls at his Mobile: 9312571719 and looks like dead number
9. Call was received from Kavita Tandon on February 3rd 2012 afternoon and the concerns were explained to her regarding refusal of acknowledging the complaint letter hand carried on January 28th and unethical practices followed by ICICI Prudential both by Kunal Sharma and R. K Singh.
10. It has also been requested to her not to force a customer to get convinced to the unethical practices being adopted by ICICI Prudential.
In the light of the above facts, I shall again request you to refund me the total amount paid to ICICI amounting to 29188 (Rs. Twenty Nine Thousand One Hundred Eighty Eight only) with interest with no convincing reply to accept part payment or sign further document, if any, and close this on as is where is basis without further discussion in this matter on such unethical business practice.
Account Payee Check must be issued in the name of SADHNA KUMARI or may be got transferred directly to IDBI Bank Account No: Account No: 901104000096885.
NOTE: In case ICICI has any reservation in paying the interest and amount incurred in follow-up and submitting complaint by speed post, I am ready to forgo under duress and you may just pay the principal amount and close the matter.
In the end, thank you for dealing with a customer with unethical and unprofessional approach.
Thanking you,
Sadhna Kumari
SFS Flat No: 15-F, Sector-7,
Jasola Vihar, New Delhi – 110 025
E-Mail: [email protected]
Ph: 011-29944705 / 901-344-2610 (Primary Cell)
996-826-3659 (Alternative Cell)
Encl: Photocopy of IDBI Passbook indicating realization of Check for Rs. 25000.00 and Rs. 4188.00
Copy to: Kavita Tandon (E-Mail: [email protected] / Phone: 022-42058436)
Vinod Silk Mills Compound, Chakravarthy Ashok Nagar, Ashok Road, Kandivali (E), Mumbai–400 101, India
Jaspreet Singh Bedi (E-Mail: [email protected] / Phone: 011-43750555)
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