Dear Mr. Sreenivasa,
Thank you for writing to SBI Cards.
This is with reference to your communication dated Jul 12 3:51PM.
SBI Card Account Closure:
We understand vide your communication that you have expressed the desire to close your SBI Card relationship. Your decision to close your account with us is a matter of deep concern to us.
We would like to take the opportunity to ask you to reconsider your decision to continue your relationship with us.
Transaction Dispute:
We have taken note of your request, and would like to assure you that the same is under consideration. We would be intimating you shortly on the status of the same.
Incase of any query, would request you to reply at [email protected] using the same subject line or contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 (if calling from MTNL and BSNL lines). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to VP, Customer Service at [email protected] using the same subject line. You will receive a response within
3 working days.
Yours sincerely,
Afrose Banu - Customer Service
Book Balance Transfer at 0% for 60 days or No processing fee Balance Transfer at 1.7% for 6 months! Convert your transactions into Easy EMI with Flexipay and get cash delivered to your doorstep with Easy Money. To book these products instantly, click here! (www.sbicard.com)
*SBICPSL reserves sole and absolute right to accept such requests at its discretion.
Make your life simple with E statements@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox.
**** Zero wait information @ helpline!!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
&--Original Message&--
From: srinivas raju ([email protected])
Date: Thursday, July 12 03:47 PM
To: feedback.gesbi ([email protected])
Cc: [email protected] ([email protected])
Subject: Fw: RE: Re: Refund RS.6999 for dining plus gold card.
Dear sir/ Madam
I Already Sent my request but last month statement added 6999.00 Rs for dining plus gold card.i am not paid on this month money
please check the attached Screen Shoot
i not required this type of cards please cancel or deactivation card and please refund the money my SBI credit card
Thanks & Regards
K.Sreenivasa raju
Ph. No:9441160715
& On Thu, 14/6, feedback.gesbi wrote:
From: feedback.gesbi
Subject: RE:'CaseID=005-832-822' Re: Refund RS.6999 for dining plus gold card.
To: "srinivas raju"
Date: Thursday, 14 June, 3:02 PM
Jun 14 2:45PM
Dear Mr. Srinivasa Raju,
Thank you for writing to SBI Cards.
This is with reference to your communication dated Jun 12 10:11AM.
Dining Plus Transaction Related:
We wish to inform you that kindly call and dispute the Dining Plus queries @ 1860 500 7020. This is a toll free no. You can also send your queries through mails @ [email protected] & [email protected].
Incase of any query, would request you to reply at [email protected] using the same subject line or contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 (if calling from MTNL and BSNL lines). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to VP, Customer Service at [email protected] using the same subject line. You will receive a response within
3 working days.
Yours sincerely,
Afrose Banu - Customer Service
Book Balance Transfer at 0% for 60 days or No processing fee Balance Transfer at 1.7% for 6 months! Convert your transactions into Easy EMI with Flexipay and get cash delivered to your doorstep with Easy Money. To book these products instantly, click here! (www.sbicard.com)
*SBICPSL reserves sole and absolute right to accept such requests at its discretion.
Make your life simple with E statements@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox.
**** Zero wait information @ helpline!!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
&--Original Message&--
From: srinivas raju ([email protected])
Date: Tuesday, June 12 10:08 AM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected])
Subject: Re: Refund RS.6999 for dining plus gold card.
dear sir,
please refund the money my SBI Credit card
Thanks & Regards
K.Sreenivasa raju
& On Tue, 12/6, srinivas raju wrote:
From: srinivas raju
Subject: Re: Refund RS.6999 for dining plus gold card.
To: [email protected]
Cc: [email protected]
Date: Tuesday, 12 June, 10:03 AM
I had a call yesterday evening on 23.05.2012 on my mobile 9441160715 from 911147971000 .The person told that we will provide you a discount card free of cost and send you some gifts and travel vouchers for holiday package. We will not charge anything from you. You tell your sbicard number and expiry date for registration.
But today I received a sms from showing therein dear customer your account has been charged with inr.6999 for dining plus gold card.
They have tried to cheat/Fraud with me. The amount has been debited from my sbi card account today.
When contacted to sbi card customer care they told the amount has not been settled please forward the message to sbi card even the amount has not been debited
SREENIVASA RAJU
mob. No.9441160715
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