Hi,
I filed my 2010 US tax returns with IBSN. They charged me $200 for this service which was duly paid online (Control Number: IBNIBN000089660).
They also made me sign "Form 8879" and post that confirmed by file has been submited to IRS.
During this period, the took my bank information to transfer the refund directly in my bank account. (Bank of America.). Now on, May 06 I recieved an email from one of their customer rep "Misty Sass-Leach" stating my state refund check has been recieved and I need to pay $15 to recieve this in India. As per my understanding, I should have gotten the refund directly in my account. This has been the case for last 2 yearr. From that day, I have been continously trying to reach out to IBSN office to get this clarification. ALL their indian numbers provided on site are SWITCHED OFF and US numbers are NOT REACHABLE!!
I am having a horrifying experience to get MY OWN MONEY!!
Can anybody tell me what can be done in my case and what legal action can I take against IBSN for such neglect?
Thanks,
Saumya - [email protected]
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