Dear Mr. Brij,
Today I am writing this email to you since I am very much disappointed with the unprofessional behavior from your esteemed organization’s staff.
Let me explain you the entire episode.
I do have a saving account with IDBI bank sector 63, NOIDA branch, activated on April. Few days back, I tried to swipe my debit card in a restaurant, and it did not work. I was little worried about the balance amount in my account and rushed to check the balance amount in an ATM. I found that there was balance around Rs. 6700.00 on that moment but I was not able to retrieve it. Consequently, I had to call the customer care department and enquired why it’s not working. The executive conveyed that my account is obstructed due to some technical reason. As usual, they recommended me to contact my respective branch to peruse further.
Immediately I called up the branch land line number (0120-2427552) and explained all to an officer. The officer was not at all bothered what I was saying; also she kept on telling me that she is checking my account. I was asked to be online and it took more than 10-12 minutes for her to tell me that my account has been blocked due to non-delivery of cheque book.
The story starts since the doubts rise from here:
1. How your account could be blocked if the courier company does not deliver the cheque book.
2. What is the relation between cheque book and freezing an account?
3. If so, doesn’t bank need to inform the customer who might have fallen in big trouble because of this kind of non-transparency.
4. What if customer herself informs the branch via phone and verifies all her details. Still, the account will be kept in the same mode (freez)?
Next day I went to the branch caring my ID proof, resident proof, company ID and four other documents which were delivered to my communication address earlier. I showed all the documents to Mr. Mukesh (ASM) who pretended to be a manager and tried to give me so called commands like I should have received the shipment (cheque book sent by bank). He indeed showed his non customer centric attitude as well as helplessness behavior telling me that he can’t do anything. Mr. Mukesh and other female officer repeatedly explained me that the account cannot be reactivated until the cheque book is delivered to my address. It was down to my luck again when I tried to explain him that I have received all the other 4 shipments earlier sent by bank and I showed all to him. In spite of doing so, I was forced to agree the meaningless concepts he was repeatedly interpreting: “The fifth important document is cheque book and without it no one has the access to activate your account, nor the branch head, neither regional head.” The courier company has blocked my saving account and only the courier company has the authority to unblock my account added by Mr. Mukesh.
Please see the above statement carefully since it shows how much your officers are concerned about customers’ issue. Mr. Mukesh and the other female officer sitting next to him was so much policy & procedure oriented that they were not at all bothered to listen me. Indeed, it was rather insulting than humiliation. Even I indicated that the account can be opened by branch Head (by using his own access) in the condition similar to my case or in dormant condition. But, he (Mr. Mukesh) was more with his rigid attitude
Sir I am working with an esteemed organization called Metrix Web Services Pvt. Ltd and our organization chosen IDBI Sector 63 only for its corporate relationship, but I believe now that your officer like Mr. Mukesh creates a second thought on the reliability of IDBI bank by doing above kind of behavior.
Sir, you can know about me from your operation officer Ms. Pooja who helped opening my account within your branch. My company offered me to go with salary account however she convinced me to go with a saving account which I fully appreciated. I found only Ms Pooja had have the willingness to help me, not anybody else. I requested Mr. Mukesh to provide me Email IDs of Branch Head, Cluster Head, and yours too, but he refused instantly and asked me contact customer care. I have already waited for more then 12 business days but no action has been taken so far, still my account is in dormant condition.
No doubt I shall inform this kind of neglectful behavior of IDBI bank employees who really does not deserve this type of high responsible job. I am clueless at this moment and probably I would not be having any other option apart from raising this issue to consumer forum.
Please high attention appealed.
Warm regards
Jagpal Singh
919873917450
Asst Manager (E-media and New division)
www.indiareport.com
NOIDA
0 comments