I am a student of the Indian Institute of Management Calcutta. As our term ended, we all had to pack and send our items home. There were various agencies such as Campus2Home, DTDC etc. which visited our campus. DTDC offered the most attractive rates at Rs. 17.5 per kg with no initial charges. Since DTDC had good presence in my hometown Bombay, I decided to opt for the offer much against my own better judgement when they had delayed delivering my items to Calcutta from Bombay by more than 6 days!!
I neatly packed all my items into a carton and kept it ready for the DTDC agent to come and collect it from my room. When Mr. Deepak, the agent, arrived, he measured the weight and gave me a bill. I showed him the items I had packed in the box which included books, tennis balls, some cosmetics etc. He did not bother listing down the items on the bill. Also, I asked him the if the carton was good enough for delivery purpose and he said it was ok, no additional carton was needed.
4 days later,
1) I receive the items in loose condition (in a big Jumbo bag) as the carton (in which I had packed items) was completely damaged
2) Items missing included -
Dunlop Tennis Balls worth Rs. 330
Cosmetics (like body spray, shampoo etc.) worth Rs. 1000
I immediately lodged a complaint with DTDC. They got back to me with one Ms. Shaista. After 2 days of waiting, they pleasantly informed that they observed no change in the weights of items delivered at different points and consequently, concluded that they would not reimburse anything back. Further, they offered no explanation as to why the carton was broken and items sent to me in loose condition. It was an utterly shocking response from an agency as old & reputed as DTDC. Unfortunately, I did not take photos of the items delivered but if I had posted those, it would have made a fitting expose of DTDC's shoddy services.
Never again will I send my items through DTDC. They merely cheat customers with their low attractive rates. I encourage others to pay a little extra and send it through a more reliable agency than DTDC!!
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