M/s Indian Oil Co Ltd.
Complain regarding: M/s Radharaman Gas Service, 72 Gangapuri, Kol – 93.
Agency Code No: 99181788.
Consumer: P.K. Gupta, Consumer No: T-5498.
In the month of Oct. ‘09 for several days undersigned failed to contact the distributor (ph no 9330961155, 9231762109, 24310596/4003) for booking of gas. Eventually on 15.9.09 with help of your customer care service (ph no 22364599) my problem was resolved.
On 30.12.09 I had been trying their phones since 1-30 pm but without success. Around 5pm they responded and I was told that booking time is over and to contact them on the following day.
On 1.1.10 I could contact them around 4-30pm and was told to visit their office next day with my papers.
Your booking centre (23480697) advised me that they are unable to handle booking for M/s Radharaman.
On visit to your site www.bookurindane.com it is observed that the party is not registered therein.
Thus I am left at the uncooperative distributor for booking of public utility service. It may not be out of place here most of the residents of our society are facing similar problem.
The go down is adjacent to our complex. It is observed that on arrival of truck load of cylinders, there are queues to exchange cylinders at a premium. Thus he operates lucrative business and that is why he is avoiding registration at your site, and, booking centre.
Considering the foregoing you are requested to look into the affairs and prevail upon the distributor to get himself registered with your booking centre and website for benefit of your consumer.
Regards
Pabitra Kumar Gupta.
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