Dear Sir/Hi
Sub: Denial of flight ticket reimbursement for missed flight
This is to bring to your august notice that myself, named Satya Bhushan Nanda, had purchased a New Delhi-Bangalore air ticket from Kingfisher Airlines, for my journey dated 14th Nov (PNR #: FKGGCX) to Bangalore from New Delhi. The ticket was booked through the TPA, yatra.com, using their online portal (reference #: 3108106763.), the ticket being booked on 31 Aug.
However, the airline changed its operations from the existing Terminal 1D to the new Terminal 3 around the same time and I was not alerted of this change in departure logistics either by Yatra or by Kingfisher – there were no customer calls, SMSes, emails etc. to this effect.
The airline in question, claim that they had been intimating passengers through mass media like print (newspapers) and TV which is not a convincing reply at all, as they would have all my contact details and should have spared no efforts in communicating their plans (refer: change in operations logistics) to passengers like me and I know for certain this created hassles not only for me but for many more who had to give their flights a miss owing to lack of/no information update from the airline in question.
I request you to kindly investigate this matter and help me in this regard.
Thanking you
Satya Nanda
e: mail: [email protected]
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