Dear Sir/Madam
On Jan2nd I booked my flight tickets from Hyderabad to Lucknow (Price was Rs.6044/-) using makemytrip.com. With the tickets I have traveled on 5th Jan and on 16th Jn I again booked two tickets for my wife and daughter (price was Rs.11482/-) from Hyderabad to Lucknow. This time also I used makemytrip.com. On 18th when I went to my bank for updating my passbook to my surprise I have noticed the charges both the times were redundant. I immediately called makemytrip.com customer care and technical departments and I even tried the local office, but all in vain. Finally I wrote them and I have sent them all the details. Finally they responded and said they cannot see the redundant charges and bla bla bla. After I insisted this time they said they will pass it to the technical department and on 19th I received a call from one of their members and they told me that they have received the amount twice both the times and told me that they have refunded it just then. But on Monday when I went to update my passbook unfortunately I have received only in one case (Rs. 11482/-) and the other (Rs.6044/-) I never received. They still owe me Rs. 6044/- and I was asked to verify with my branch and I did filed a complaint with my branch and they cannot trace it and I even filed a complaint with my ATM card people. All my trails are getting wasted and I cannot find any solution. Now if it helps to solve it I have some confirmation numbers that makemytrip person gave me when he called me. It says for Rs. 6044/- the number is CCA100157497. I don't know what is this and what am I suppose to do with this number?
Can you please help me in solving this and I wanted to file a case against makemytrip.com for causing me all sort of troubles all these days. Also, in this case do you think I can file fraudulent charges on makemytrip, on the first place for charging me twice and secondly for giving me wrong information by refunding only one charge and keeping the second one with them.
regards
Dr. Ravi S. Ampapathi
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