My MakeMyTrip booking ID was NF25134880757 and the booking was made for a return trip from Hyderabad-Kolkata (4th Nov) and Kolkata-Hyderabad (8th Nov) respectively.
However, on 4th of Nov the Kingfisher Red Flight IT-3433 got cancelled by the airlines. Once informed, I was promised a full refund of this side of booking once I got in touchbase with the Makemytrip representatives and they updated 'my cancellation' details on my behalf accordingly with full refund amount of INR 5459 being displayed. Next week, I received an email notification from MakeMyTrip mentioning that the refund process has been processed and to my utter surprise the cancellation charges of INR 1000 for Flight No. IT 3433 (which did never appear and I received no intimation from MakeMyTrip even!!) instead of mentioning the things repeatedly in all my calls!!!
I feel really awful that in spite of calling the Makemytrip people for about 8-10 times (repeating the same facts and trusting on the falsified assurance provided that time) and sending all the documents (2 bank Account Statements & Letter issued by the Airlines) as required during the last 3 weeks, the problem still persists with the requested amount still not refunded!
Its not a deal about INR1000, its the deal about the falsification of things that Makemytrip people are doing to make a customer suffer. I haven't even received any response from them for both the emails that I have sent!
Regards,
Sumit
91-7893803576 / 91-9831385120
0 comments