MakeMyTrip
Inappropriate refund

Hi,

I have booked the ticket in Airindia from Chennai to Singapore, round trip via makemytrip. The travel was made between Chennai to Singapore. The return ticket was rescheduled to April 29th. The flight was cancelled on that day. But makemytrip has not returned the complete oneway airfare and how can makemytrip deduct cancellation charges for the airline’s flight cancellation. Air India has announced that the cancellation charges should not be deducted and the complete fare should be refunded.

I have lost money in my connecting flight that was booked from Chennai to Coimbatore and the return ticket that was booked especially because of the cancellation of flight. Now, they deduct the cancellation charges too from my money for the mistake of the airline. I have spent atleast 7 to 8 hours with the customer care in the phone (ISD) as they put the call for hold for several minutes and in return they say that they are not aware of the flight status and ask me to check with the airlines office.

Makemytrip is making money by having a poor customer care who answers nothing related to what we ask. I would like the management should take necessary actions on this and return my complete one way airfare without any charges.

MakeMyTrip Booking ID NN252121527417

Booking Date Sun, 30 Jan

Regards,

Prem