Dear Sir,
I booked two airline tickets through makemytrip.com, one for myself and second for my wife from Delhi to Chennai & return for which I made the payment online through credit card. Later on there was some change in Plan and I had to go alone because my wife was not well. I immediately got the ticket of my wife cancelled by calling makemytrip and they confirmed me cancellation (Cancellation Number - IN1011R0031431).
I was told by concerned make my trip official that I will be refunded the amount within the seven working days from the date of cancellation. After week when I didn’t receive any amount from them I called up several time at their toll free no. but every time executive ask me to hold the line but never resume back. I started feeling bit stuck that how they can do such kind of stuff when I am asking for my own hard earned money.
Then finally I had to write them up on their E-mail ID but again No Response. Then while searching Internet I got the E-mail Contact of Ms. Geeta Arel ([email protected]) to whom I requested to let me know the status. Meanwhile, almost one month was over during this activity. In her reply I was told that they didn’t transfer the money because ticket couldn’t be cancelled by their official and airline has charged them for this. Was it my fault if they couldn’t get it cancelled?
Anyhow, they replied me that you will get your money with in next 48 hrs. but I am still waiting. It shows the intention of company not to pay the refunded amount as it would be their liability owing to some lapse by their official not canceling the ticket with Airline (Indigo).
It was really harassment for me as I was short of funds and my credit card statement had already been delivered. Moreover, I had to call them so many times wasting my money and office time creating disturbance in my job.
I request you take suitable action and compensate me for this bad indented activity by makemytrip.com
Regards,
Varun Arora
(09560185556)
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