Dear sir/madam
i made a booking in air india online for a single journey from dubai to chennai on 21st feb (journey date on 26th march). I wanted to amend my travel date online but i couldnt. Air India asked me to do the amendments online by sending an email to www.ecommerce.in.no reply for my email till date.but i amended it and rescheduled it to 6th april in Chennai-Egmore office and later the booking was cancelled in egmore-chennai air india office.the reservation agent said he has cancelled only the booking and i can reschedule the ticket on a future date.but my journey is cancelled and i dont want to book it anymore.so i requested them to refund the ticket money to my credit card from which i booked the ticket. Air india said i have to send a request to www.ecommerce.in by email.but no reply from them till date.i have sent so many mails to [email protected] as per Chennai egmore branch advice and till date no replies. I did ask the person on the phone if I can come to the chennai office and cancel the ticket and process the refund. The lady named Ms. Preethi said no need and she asked me to send the request by email to her email id and www.ecommerce.in. Till date no replies. So i went to Air India office-egmore, chennai to check on this.none of the officers know what to do.i would have met atleast 5 officers including the senior duty officer who cannot give the right information after spending 2hours with them. This is the quality of service in Air india.no body is bothered about the customer complaints and how can expect the citizens to use their carriers instead of private aircrafts where they have 24 hours customer support. Even with railways department, I have done so many bookings and cancellations online, but never faced any difficulties and their online booking is wonderful. The worst online service i have ever seen is air India and Air india staffs chennai-Egmore). Because staffs are not bothered about increasing the revenue for the government, not bothered about retaining the existing customers but they are proud to say that they are government servants. Shame on them. It happens only in India.
I am posting this complaint here because i am tired of fighting for my refund with Air India which is very lethargic in service. The most funny thing is they have displayed a wrong telephone number in the Air India website. And if you call the correct number also nobody will pick up the phone. This is more than enough to learn how air India serves the privileged citizens. Well I have furnished my ticket details here. Let me see what happens.
NAME: RAMPRASAD PERIASAMY
DEPARTURE AIRPORT: DXB-DUBAI (U.A.E)
ARRIVAL AIRPORT: MAA-CHENNAI
E-TICKET NUMBER: 0982401156395 (ORIGINAL BOOKING)
E-TICKET NUMBER:0982100523994 (AMENDED BOOKING)
RLOC AI-HH466
MY BOOKING WAS CANCELLED AT 12.45 PM ON 05/04 AT AIR INDIA OFFICE EGMORE, CHENNAI (STN CODE-8075).
BUT MY MONEY WAS NOT REFUNDED TO MY CREDIT CARD YET.SO PLEASE LOOK IN TO THIS ISSUE AND HELP TO TO SORT OUT THIS.
My Complaints
My money not refunded even after 1month from cancellation
Air India Chennai-Egmore office staffs are not aware of the procedures
No uniform system
Air India website is not dynamic
No proper head in Egmore-chennai office to guide the officers when conflict arises
0 comments