Dear sir,
i had booked a ticket of AIR INDIA from cleartrip.com having flight no IC-102 (PNR J45CX)
scheduled departure form New Delhi Interbational airport terminal no. -3 at 8:00 pm
on 7/09.
After enquiring and confirmation from your representatives about my PNR and departure of
the flight i reached airport. when i placed my ticket to Mr. PRADEEP (Asst. Manager) of AIR INDIA
at terminal -3 (G block) first he said yours is a confirmed and started to process for my boarding card
but in a while he talked to someone and i think he sold my ticket to someone else or favoured someone and
said "i am sorry you are on standby" and kept me in dark for 3 hrs from 7:00 pm to 10:00 pm,
in the meantime flight IC-102 taken off from New Delhi. I said him to arrange for accomodation
as i had no place to stay in delhi i had come to delhi to attend interview of PGCIL and had
to leave for Kolkata on the same day to my brother to finalise some urgent matrimonial related proposal.
i also asked him reschedule my journey to first morning flight to Kolkata.
in reply he said he can't provide accomodation and can not guarantee for the first morning flight to Kolkata,
instead he said me to leave my mobile no with him and said to stay over night in delhi at my own and
and he will inform me whenever there is availability.
i said him to arrage to talk to his superior, Mr. Pradeep (Air India) said Mr. Amit Khanna
is the duty Manager he gave his number but Mr. Amit Khanna did not take pain either to respond
to my calls or came out to meet and guide me to this situation.
due to your irresponsibility i had to cancel my return ticket "Mumbai from Kolkata" (Jet Lite dated 12/09).
and spoiled all my pre decided plans.
in view of the above it is requested that my case may be given due consideration and full
refund of both my tickets (new Delhi to Kolkata & Kolkata to Mumbai) be ensured with a compensation
of Rs.25, 000/- towards my expenditure to stay one day extra in Delhi and spoiling my
plans and commitment in Kolkata and giving me mental and monetarial harrasement.
awaiting your favourable response to resolve the issue at the earliest.
thanks
Ritesh Kumar
Asst Manager (CDMA)
2nd flr, BKC Tele Exch
BKC, Kurla (W), Mumbai-98
phone: 022-20303000
Mobile: 09969000500
The additional details regarding this air ticket from cleartrip.com
Hi RITESH,
Your New Delhi - Kolkata one-way flight is confirmed. Your e-ticket is attached
along with this email. Your Trip ID is 1008263539, you should use this in all
communication with Cleartrip.
Trip details
Sector Flight details Airline PNR Ticket#
DEL-CCU AI-102
08:00 PM, September 07
3 J45CX 0981602287188
Cleartrip contact number: 91 22 41300300 (STD / local charges apply)
Your e-ticket is attached along with this mail. In case you face any problems in viewing the attachment you can view & print your ticket online»
Payment details
We have charged you Rs. 3, 979, details of which are given below. You can sign into your Cleartrip Account and visit your trips page to print an invoice for this.
Payment mode Credit Card
Card# 5239 51xx xxxx 6000
Base Fare Rs. 3, 426.00
Other Charges Rs. 553.17
Total Rs. 3, 979
AIR INDIA DOMESTIC COMPLAINT NUMBER
Your Reference Number is 20100910125358
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