My family and I traveled to Bangalore on the 19th of December on emirates. Out of the 5 bags that were checked in - we only received 3 on arrival at the Bangalore International Airport. We were given a contact number for the baggage section to co ordinate with regarding the remaining bags. We found out that we are not eligible to any compensation as we had received part of our baggage!!! Several email were sent to the customer relations etc (which I have included below) they were on holiday and then there was no response.
An airline of Emirates' calibre promises the best service etc, but sadly does not deliver. If someone can help me in this regard I would be much obliged.
A copy of the emails sent to the customer affairs at Emirates
Date: Sat, 29 Dec 03:53:28 -0800 (PST)
From: vandana aroon
Subject: REMINDER: Fwd: Non - receipt of Baggage - EK 516 - December 19 - URGENT
To: [email protected]
Dear,
Further to my email regarding compensation for the non receipt of my bags, given below, I have not yet received any response.
Baggage with the tag number EK630409 was received on the 23rd morning. The bag contained perishable goods which due to the delay in arrival, was spoilt and not fit for use.
Since these bags contained my personal items such as clothing etc. please advise regarding compensation as I have been inconvenienced and have had to make purchases. The local baggage office and toll free number (a call centre in Mumbai) were not able to take a call on the same as they apparently are not authorised to process the claim. We were advised to write to this email ID. This has been done on the 21st of December - with no effect.
Request you to take action at the earliest and expedite our claim request as we are returning to Dubai on the 4th of January. I am a Skywards member - EK 116333070 and expect the service you promise and solicit a reply in this matter.
Best regards,
Vandana Aroon
vandana aroon wrote:
Date: Sun, 23 Dec 04:25:20 -0800 (PST)
From: vandana aroon
Subject: Fwd: Non - receipt of Baggage - EK 516 - December 19 - URGENT
To: [email protected]
Dear Sir, Madam,
I am still awaiting your response to my earlier query regarding compensation for mishandled/delayed baggage.
Request prompt response.
Vandana Aroon
vandana aroon wrote:
Date: Fri, 21 Dec 22:12:02 -0800 (PST)
From: vandana aroon
Subject: Non - receipt of Baggage - EK 516 - December 19 - URGENT
To: [email protected]
Dear Sir/Madam,
I would like to bring to your notice that my family and I -
Aroon/KPMR
Aroon/VandanaMRS
Aroon/VedanthMSTR
travelled on EK 516 - DXB-BLR on 19 December. We are holding confirmed return tickets on the 4th of January. On arrival at the Bangalore airport, we did not receive 2 Nos. baggage under tag no. EK630409 and EK630406.
Yesterday - i.e. 21 DEcember, we received 1 bag no. EK 630406 that was ripped apart completely and wrapped in a transparent polythene Emirates bag. The scanned copy of the Emirates Mishandled baggage receipt no. 1640 (case no. 12787) dtd. 21 December and comments are attached.
Our contact person at the local offcie in Bangalore - Ms. Devaki adviced us to return the bag in the received condition to claim compensation for THE BAG ONLY. This has been done.
The remaining bag still to be delivered contains all my clothes and personal effects. As per EK policy - if part baggage has been received the traveller is not eligible to receive any compensation for the non received baggage (as adviced by the local staff - Mr. Sriram Raju, Mr. Prasanna, Ms. Devaki, Mr. Raghavan).
We are travelling as a family and as such the baggage was checked in under one name - i.e. AROON/KPMR. All the 5 pieces of baggage were booked under this name. Your policy of non compensation for receipt of part baggage cannot be applied in our case. If needed the bag, labelled with my Skywards tag - Vandana Aroon - EK 116333070 can be checked in my presence to verify that the contents are indeed my clothes and gifts.
The reason for non delivery of the misplaced baggage is the malfunctioning of the conveyor belt in Dubai, (as explained to us by the local office in Bangalore). Regular EK flights have arrived from Dubai with passengers and luggage since. I fail to understand how my baggage has not been able to reach the " so called malfuntioning conveyor belt". I have been assured that my baggage will be sent on the next available flight, to no avail.
Given that I am in India to attend family weddings, the delay in receiving the bag No. EK630409 has caused extreme inconvenience and I have had to make many purchases to ensure that I am able to attend these personal; functions. I am expecting that an airline of your calibre will address this issue on priority and ensure;
1. Prompt delivery of baggage (in good condition, unlike the earlier one)
2. Compensation for the purchases made to cover the delay in receiving the bag
Being a skywards member I expect assistance of the standard you claim to maintain. I am very disappointed and hence this written request to expedite the matter at the earliest. My local contact number is 91 80 41308737/ 91 9845697988/ 97150 6582428 (roaming Dubai Number).
Vandana Aroon
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