I would like to bring this to your kind attention that there is something wrong happening at Indian Railways. Through this medium I would like to bring the wrong doings of Indian railways in front of each and every one. I had booked four Tickets on 31st May through www.irctc.co.in. Here are the booking details:
PNR No : 2335644106
Journey Date : 28th June Time: 8:40 PM
Train No : 12562
Booking Category : 2nd A/c
Boarding Station: New Delhi Railway Station
Destination Station: Samastipur
I have to travel because my wife has an exam for her MBA from XLRI on 1st of July in Patna, Fraser Road and We have to attend my mother’s retirement function at Pusa University, Pusa (Bihar). I hope the need for travel can be understood very clearly. When I booked the tickets i.e. on 31st May status of the tickets was WL-1, WL-2, WL-3, WL-4. Status of all the 4 tickets was changed to CNF from 20th June onwards. I was relaxed that my tickets are confirmed. On travel date i.e. on 28th June I looged in to irctc.co.in website to check the seat numbers before leaving for the station I was surprised to see that my Tickets which were shown as confirmed for last 8- 10 days were again showing status as WL-3, WL-4, WL-5 and WL-6. I called up 139 and asked them about the reasons initially they were not able to answer anything and when I insisted on knowing the reason they mentioned that they have reduced the number of coaches. I asked them about the reasons they do not have any. I asked them why they have not informed us about the same they did not have answer for the same as well. When asked them what arrangements they have made for such cancellations, they said they do not have an answer. On asking whom should we contact for the same they ask us to contact chief reservation officer who sits in New Delhi Railway station at Reservation counter. We reach the station and found that the Reservation officer does not sits in the Railway Station but outside Railway station in Passenger Reservation center Paharganj. We rushed towards the reservation center and found that he has left for the day. We contacted some people over there in charting department they mentioned that it is confidential but since we are here they told us the reason is (a small coach sent in place of the big coach) and hence some seats which were confirmed were cancelled. When asked why passengers were not informed they were also clueless. They ask us to contact Station Manager as they cannot help us. We somehow again rushed back to the station but could not find the Station Manager over there. Station superintendent ask us write down the complaint we did that and the complaint No for the same is “058”. We checked with TTE about the same, we were surprised to find that our names were completely missing from the chart he was carrying. Our names were not there even in the waiting Lists chart he was carrying. We checked in his chart and found that the PNR numbers of the waiting List people were after our PNR number were missing completely. There was one more family on the station who was in similar situation and their PNR number was 2436766631.
I would like to get the answers to following questions
How come the Status of Tickets got reversed?
Why our PNR number got missing from the Charts?
Why we were not being informed about the cancellation?
Who is going to pay for the discomforts caused? We spent money in travelling to and fro from the Station to Home and wasted our time and energy going calling one officer to another.
Why arrangements were not done by Indian railways if fault was at their end?
One important thing we booked our tickets in one month advance, railways used our money for complete one month charged service charges etc over it for providing us such kind of services. This is just one ticket imagine that each and every ticket is been booked in advance and out of it so many were not confirmed can you calculate the amount of money every day Railways is earning on behalf of service charges for non confirmed tickets?
0 comments