ATTENTION MR. BALA / MR BHASKAR
I am compelled to inform you that in the light of your incompetence, negligence and complete insensitivity to all my queries and issues. Till date I have not received any satisfactory response from any one of your executives
Let me list the people who spoke to me right from day one
1. Mr Nitin
2. Ms Navpreet
3. Mr Rohit
4. Ms Anchita
5. Mr Bhaskar
6. Mr Gursimran
7. Mr Balaji
I would like to list again what happened
Makemytrip confirmed through email on 29th March, the following:
Departure:
Jet Airways 9W-479 Mumbai – Goa 0540 hrs, 2nd April.
Status: confirmed, PNR no EABUF
Return:
Kingfisher Airlines IT 337 Mumbai – Goa 0630 hrs, 4th April.
Status: confirmed, PNR no EOAEYR
We arrived at the airport at the kingfisher counter at the Goa airport for our CONFIRMED return flight, only to be told our tickets had been VOIDED, on the 28th of March itself, BY MAKEMYTRIP .
I called their toll free line from my mobile from the airport and was on hold for 8 precious minutes before I managed to speak to a Mr Nitin, who was unable to help us and put us on hold for over 10 minutes. I called twice more and spoke to Ms Navpreet and then Mr Rohit. who were neither apologetic nor helpful. They all promised to call us back. They did not.
Eventually finding myself and my family stranded at Dabolim Airport with no other way home, I was forced to purchase 6 tickets on Go Air.
FOR 29 HOURS POST MY CALLS... NO RESPONSE... I called again and spoke to a Miss Anchita who connected me to a Mr Bhaskar who said that he will call back in an hour.. for 3 hours no response.. when they did call i was out of the room and they called only once...
I wait a whole day and send a complaint by mail.
A Mr. Gursimran calls me and says that they did try to contact me
ONCE...
A Mr. Balaji calls later the same evening 6th of April to offer me Rs. - as compensation.
If I was angry before..Now I am thoroughly insulted by the rudeness and audacity of your executive.
We set a time of 11 AM on the 7th of April for YET another senior executive to call.. it is now 3.30 PM!!!
Since my time, my complaint, my issues are of no value in your eyes I have been compelled to take this matter to the following people
1. Ms Vinayaka .. senior reporter MUMBAI MIRROR
2. Consumer Court
3. Indian Consumer Complaints Forum.
You will shortly be receiving a copy of this e mail by speed post.
Thanking you for your "prompt" and "concerned' response
HARSSH A SINGH
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