This is to bring to your notice that I am a resident of Hyderabad and during my recent visit to Kolkata, I had purchased a pair of Bata Shoes on 06.08.2011 from Bata India Limited, DC 25/26 Salt Lake City, Sector I, Kolkata, but unfortunately within 15 days after buying, I found that the pasting of the Sole (Right Hand Side Pair) is coming out and also in the same pair, some pieces of Rubber (Polymer) are coming out from the rear end of the Sole.
I have registered a complaint with the BATA Customer Care helpline number (1800-419-2282) on 25.08.2011 and I was told that within seven (7) working days I will receive an email from BATA Customer Care informing me about the BATA Store near my residence in Hyderabad from where I may exchange the defective pair of shoes with a new (non-defective) pair.
Till today (08.09.2011) I have not received any communication from BATA, in spite of repeated calls (on 07.09.2011 and 08.09.2011) to their customer care helpline number.
Reference:
Bata India Limited, DC 25/26 Salt Lake City, Sector I, Kolkata
Cash Memo#06-08-11/1/0043,
Cashier: MGR,
Served By: Debabrata Halder,
Article: 8516039 SCOTT
Size: 6
Yours,
Sudarshan Sanyal,
Block-C, Flat No.205, Shanthi Gardens,
Raghavendra Nagar, Nacharam,
Hyderabad-500076.
email: [email protected]
# 09849070115 / 09032670581
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