» Computers & Services » Review / complaint: Lenovo - Dvd R/W Not Working | News #370666

Dvd R/W Not Working

I have bought a Lenovo laptop in 2007. The machine type is 7761-48Q and the serial no is MA-82684. It worked almost fine till 2007. Problem started from January year and the CD/DVD drive stopped functioning. IN they have replaced the DVD drive (ODD) 5 times!! Every time they replace it, it work for 2 months and then it started malfunctiong. Simply it could not recognize any media. In 2010 I go to a service center for upgrading my laptop warranty. Now after that When i contact customer care for complaining about my Dvd R/W .They told me that your warranty has expired and we could not do any thing. But according to me my laptop warranty will expire on feb. They told me that it expires on 28 jan. But i misplaced my receipt for warranty upgrade. Now they said that if you have a receipt then send us otherwise your laptop is out of warranty... Is Lenovo management listening. I have mailed the Len care so many times – but they are not simply responding!.

Company: Lenovo

Country: India   State: Haryana   City: Palwal

Category: Computers & Services


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