I am Sarode Pradeep purchased the lenovo (B40 model 59028951) laptop computer from KLASSY Computers Kothrud on 30 june within 1 and half month there was problem.now we are perceiving that only defective product being sold.
We submitted the complain to Klassy on 4 th august and thereafter we lodged the case under supervision of Klassy by case I'd 42700522004 On 8 th August.
Till date we are not getting the proper response from anyone. From Klassy i received number of mr narendra (Asst sales manager) who was aware of the case and one of responsible executive of lenovo but yesterday when we phoned to mr. Narendra evening surprised with his remarks that Laptop is not with him and you have to contact the service department.
Since last wk I am being given to understand that it ie under testing. Really I am not able to understand that what a high tech testing is this?
As I have purchased this laptop for presentation of my sons for Bpharm exam and due to delay from lenova end the whole purpose got defeated. I really not expected this type of poor service from the company like LENOVA./IBM
I Requested Mr Narenda, Assistant sales manger for expediting the repairing of my laptop since last 3 days he promised that he will issue the credit note but on 2/8 at about 6.25 pm he refused to give any help and told that you have not purchased the same from ME and if you want you can complaint against LENOVO
This is cheating done by Mr Narendra as he only had sent the laptop to Klassy in front of us. and promised every time to Klassy computer that he will look in matter.
If in reputed company like lenovo /IBM no one care for customer how one can reliable for their products.
Almost month is completed neither the service center nor the sales person concern about customer satisfaction.
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Pradeep Y Sarode
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