Respected Sir,
In month of April - I have received one call from India Today book club / BagitToday. They describe me one product named Samsung Omnia Pro Cell phone with some free gifts of around 30000/- Rs. and entire package cost was around 15500/- Rs. for which I had paid them through my Citi bank credit card. After 15 days I inquired about my ordered product dispatch status and at that time they asked me about another address as my actual address is out of their courier service area. So I gave them my friends address. They assured me to reach my product within 5 working days. But unfortunately this time again they fail to send my product.
After 10 days of last conversation again I asked about my product dispatch status and this time they apologize as the ordered product was out of stock and request me to keep patience for again 10-15 days. But this time I instructed them to cancel my order and refund my money.
Here again they had requested me but I was very firm and instructed them to refund my money. After again 10 days they call me for confirmation of my order cancellation and this time I instructed them to do it as early as possible. But up to today they had not refunded my money.
I have all the copy of my entire conversation in my mail account. My Membership number with this club is ITBC09138671.
Please do needful and guide me accordingly.
Thanks and Regards,
Sundeep Kiklawala
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