Sony/DIG.CAMERA:DSC W350CYBER SHOT
Need replacement

COMPLAINT ON SONY DIG.CAMERA PURCHASED ON 14.12.2010

From

Chittaranjan Samantaray

QRS.No.18/4, Unit – I, Bhubaneswar

P.O – Ashok Nagar, P.S –Capital P.S

Dist – Khurda, State – ODISHA

PIN – 751009

PRODUCT & PURCHASE INFORMATION

Particulars of Article: SONY DIG.CAMERA

Model: DSC W350CYBER SHOT

SL. No. :5716145

Date of purchase :14/12

Warranty: Valid up to 3 years from date of purchase i.e up to Jan

Name & Address of customer: CHITTARANJAN SAMAL (SAMANTARAY)

:QRS.No.18/4, Unit – I, Bhubaneswar

:P.O – Ashok Nagar, P.S –Capital P.S

:Dist – Khurda, State – ODISHA

:PIN – 751009

:PHONE- No. 0674 2530016, Mob No. 9437211975

:(Title has been wrongly mentioned by the dealer i.e Samal instead of Samantaray)

Details of dealer: SPECTRA VISION :9-JANAPATH, BAPUJI NAGAR, :BHUBANESWAR-9 :ODISHA

Purchase value: Rate – Rs 9326.92

:VAT Amount- Rs 373.08

:Total Amount – 9700.00

:Cash memo No. 7898

INFORMATION ON DEFECTS FOUND WITH CAMERA

JOB SHEET NO.1

Date of complaint : 31.12.2010

Job No. : 5779/31.12.2010

Defect: NO FLASH

Job provided to: M.M.Electronics, Bhubaneswar through the Dealer (Spectra Vision)

Delivered: After one month (Approx.)

JOB SHEET NO.2

Date of complaint : 09.02.2011

Job No. : WS100004411020900291/09.02.2011

Defect: CLICK BUTTON NOT WORKING, VIDEO RECORDING SOUND PROBLEM, FOCUS AUTOMATICALLY

INDICATES ON LCD SCREEN.

Job provided to: Rajpath Service Center, Bapuji Nagar, Bhubaneswar through the Dealer (Spectra Vision)

Date of delivery : 05.03.2011

JOB SHEET NO.3

Date of complaint : 05.11.2011

Job No. : WS101362111110500051/05.11.2011

Defect: BLACK SPOT COMING ON THE LCD

Job provided to: Happy Care Service, N-4/243, Bhubaneswar through the Dealer (Spectra Vision)

PRESENT POSITION

Prepared by the Happy Service Center, Bhubaneswar on 09.11.2011 to deliver the camera but could not be delivered due to some other problems noticed by them at the time of trial. The camera is now with them.

MY REQUEST

Please replace it immediately with some other model fit to the cost or reasonable higher as I am not in position to retain such defective camera at any condition which is showing many problems time and again.

(Chittaranjan Samantaray)