Dear Sir,
I have a prepaid connection in the name of Gopal Kumar (mob no. 9780138690). Firstly, I have got sms on 10.11.08 from 56789 (from your side) "your subscription to MCI has been activated. Thank You! " and my account was debited by Rs. 30/-, but I have never requested for this service and never received a call from your side which you usually do for marketing purpose. After that, I called customer care and talked to your executive to deactivate this service. Executive told me to send sms which he sent to me & the same was received by me {"CAN MCI" to send to your toll free No.i.e 144}. That executive assured me, after sending this message this service will be deactivated and wrongly debited amount will be credited. I have done exactly what Executive told me. After that I got a sms from 144 “Your request has been received”. By doing all this till date my account was not credited from your side. Then again on 13.11.08, I got same sms from your side “"your subscription to MCI has been activated. Thank You! " & again my account was debited by Rs. 30/-. Then I again call your customer care & your executive suggested me to do the same thing which I have done earlier. After doing that I got two sms from your side :- 1. “Hello! Apki Vodafone MCI_Final band karne ki request hume prapt ho chuki hai. Yeh seva 24 ghanton mein band kar di jayegi.” 2.” Hello! Your MCI Alerts service has been deactivated.By doing all the necessary steps which your executive told me Till date my account was not credited from your side. Again on 14.11.08, I have faced same problem from your side & again my account was debited by Rs. 30/-. Can u please tell me what the hell u people are doing there by harassing me? All the time when I called up, your executive told me that our system is busy, some technical problem is there, Call us after sometime. I am fed-up with your services. Now, I am planning to disconnect my connection. I think you people have more customers that’s why your services are becoming poorer. You don’t care to retain old customers. Please do the necessary action on priority. Again, I request you to please credit all my money at the earliest. Otherwise, I will have to go to the Consumer Forum.
Gopal Kumar
Asstt. Manager
State Bank of Patiala
Zonal Office, Bathinda Punjab-151001
Mob: 9780138690
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