I have a Eureka Forbes Aqua guard water purifier model NOVA for which I have done an AMC for the period 01-12 to 13-11 bearing the Contract receipt no. 17328932. The second service was supposed to be provided on 01-06 for which I have been making constant follow-up with your concerned franchisees. Inspite of this I have not got my due service. Moreover I had requested for a tray and was assured that I will receive it by 02-12 by Mr. Sandy of Eureka Forbes but I haven’t received it till date. On 05-07 I called up Panjim office and Mr. Keshav assured me that he will solve my problem but nothing was done from his end. After numerous follow-ups I was attended by a technician Mr. Farooq from your Margao franchisee. He seemed oblivious of the fact that I had my AMC done and the torturous follow-up that I had to go through for the past so many months and he asked me an irritating question as to what he was supposed to do. Instead of apologizing on behalf of Eureka Forbes he very rudely refused to provide service and even asked me to complain against him. This rude and annoying behavior from him does not comply with the slogan “We go miles for your smiles”. I would not like to continue any service from you if attended by this person again. Kindly make a note of this and take appropriate action against him.
Aparna Gude
Ponda, Goa
9372009782
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