We have taken as service contract from Eureka Forbes for two years on 10-5 vide receipt No: 16669120 through their franchisee “Neha Enterprises, Ashok Vihar”, Delhi. We are literally forced to take 2 years contract citing reason that the our water purifier is of older model and the company would enter into contract for 2 years only and we had no choice but agree to this condition. Now we came to know that their franchisee no longer existing/serving for what so ever reason better known to you which we came to know only when nobody turned for regular servicing which is due annually. When we made the request to their call centre in May, their technician turned to do the service and when we asked him to change to carbon/candle; he said the settlement (exchange of records) between them and their franchisee is underway, we should wait for 2-3 weeks and make call thereafter. We waited and made another call on 18-Jun (Complaint No. 83067605 mentioning the requirement to change the candle/carbon), and then technician came the very same day and stated that he does not have the material. Again we lodge yet another complaint on reminder and nobody turned up. Then, again made yet another reminder to the call centre and also lodge another complaint at their Regional Service Centre (Complaint No. Jun/43). Today (29-Jun), another technician came and said the same thing that he is not aware/informed about the replacement of Candle/Carbon.
We have submitted a written complaint on 30-Jun to Ms. Archana Vridhi (Regional Service Manager) Karol Bagh, New Delhi office and also posted a complaint on the website (http://www.eurekaforbes.com/service_request.aspx). After waiting for more than3 weeks they have not even bothered to speak to us. We are therefore bring it to the notice of people at large about the unprofessional and unethical practices and would continue to do so in whatsoever way possible from time to time unless this issue is resolved. We are contemplating taking a legal recourse and seeking advice from various consumer forums.
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