EZONE is complete fraud... pls beware before ordering...
my order num is 5001315956...
My original order for a philips DVD player was order num 5001259352, for which payment was made on June 18..which is a good 4 weeks ago... on jun 21 they packed my shipment via Aramex (their "trusted" logistics partner) My shipment was stuck at some sales tax dept at Calcutta for 2 weeks... stilll i had to call aramex and ezone everyday to find out.. not even once on their own did Ezone call me to update..for a good part of the 2 weeks no one had any clue where my product is...
Then when i ordered an instant refund, did they suddenly wake up and ordered a fresh order. Nw it gets even worse.. The invoice for this order states 5001315956, and delivery from Oberoi mall (goregaon east) to my home in goregaon west, which is less than 2 kms... this invoice was generated on Wed, jul 7... and with complete assurance from Ezone that it will be delivered in 2 days... To prove their inefficiency they once again gave this highly complicated job to Aramex... today is sat eve, 4 days after so called assurance from Ezone that i will get my product and i am still to get it...
so consumers pls do not go and order at ezoneonline.. they have absolutely no clue what they r doing, no clue of logistics need to be handled..
so shop at yur own risk... better would be go to any normal store personally and take delivery.. or else like me waste 1 hr for 4 weeks calling up Ezone and their esteeemed logistic partner (like Aramex) where delivery boys make new bahanas every day (like "i dont have any delivery boys for that area so can be delivered only day after tomorrow")...
shopping with ezoneonline will teach u hw to reach new lows everyday in customer satisfaction...
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