Dear Sir,
I purchased a new handset Fly B700 from One mobile-Big Bazar on 26-jan.
As all handset comes with 1 year warranty, at the time of selling no information is given that this handset will come with the warranty of 6 months only.
Now the major concern is this handset is not properly working. I went to the services centre around 1 month ago, they said as we are unable to download the information of the handset, need to send a mail in head office that they are not getting the details to log a call against this faulty handset. When I went their after 30 days they said that company has withdrawn this handset 2 years back, and company is denying the warranty,
This was a shocking news for me, after listening this I went to the dealer (Big Bazar), they talked with services centre, after that a new image someone Sales Manager of Fly for delhi / ncr region came, and he submitted the mobile in services centre,
I have submitted the handset on 7/5, still now services centre is saying that as they are unable to log the call they have sent a mail to head office and waiting for the reply.
Now there are 2 major concerns:-
1) When I will get the handset repaired, since it around 1 month I managed to use faulty handset, and now I have no handset to use, and even I am unaware of the date by which my problem will be resolved.
2) Why they are providing the warranty only for 6 months
Thanks & Regards
Tarun Gupta
9711918625
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