To who ever is listening,
It was unfortunate that I bought a Eureka Forbes product- Reviva.
Invoice No. 014755
Order Form cum Receipt: 371014755
Date – 30/4
Unit Sr No. 6036323
The machine was bought from Mr Ashok Kumar Dass (CSS CODE – 9033438) with a warranty of life time Service. He assured us that there will be a door service of the machine for life time before selling the machine. At the time of installment he changed his statement, said that we would get a Life time Service Certificate from the company within 7 to 10 days. And we will have to visit the service centre for free service with the certificate. We even agreed to that.
But till date, no certificate has been sent to us. I even called up Mr Ashok, but he just gave me fake assurances that the certificate would reach us.
Also there has not been any visit from the company for service. As per the documents received with the machine, we are supposed to get 4 free service check ups.
But none has happened yet.
Tried calling your call centre also. The poor tele-caller could not understand the problem and just logged in a complain for service check up. He gave me a complain no. 81806264.
Is this the way Eureka Forbes treats its customers?
Regards
Vaibhav Mittal
9212101334
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