I took Airtel life time connection in the year 2002 with No:9849428373 and submitted the ID proof as required Airtel later when they asked for it. After so many years they started demanding submission of ID proof again and they gave details of an outlet at Krishna Nagar (Opp: ICICI BANK) Hyderabad. With lot of difficulty, today i.e. 6.10. when I approached the outlet, the person at the outlet recklessly informed me that they were not having required forms and inspite of their reminders, the Airtel people did not supply the forms to them and advised me to go to some other place to submit the ID proof. When I asked for concerned telephone number to get the issue resolved, they have not cooperated.
Through this forum, I wish to let M/s. Airtel know that customers should not be troubled like this, particularly when there are other service providers in the market. Now, if my phone is disconnected, I shall shift to another service provider by submitting the same ID proof etc. without any trouble. M/s. Airtel if they are interested to retain my subscribership, may talk to me on my phone and give a resolution.
J.SITA RAMA RAO.
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