Dear Sir,
Hope your problem has been resolved and you don’t face any more problems with Sony products.
Regards,
Sony India Team.
In response to the above mail I received from Sony India I am shocked to read the contents. It is apparent that you have not verified the facts and have replied in a very casual manner which compells me to believe that the concept of customer satisfaction is loosing ground in your organisation. It was only after I had exhausted my efforts at the local level that the matter was ultimately reffered to you. I am still awaiting the fate of my complaint in writing. If you are not adequately empowered to deal with such situations kindly let me know the name of the authority and his/her address so that I can approach for redressal before embarking on other options available to a customer.
A.K.Sharma
Date: 03-07-10
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