We had lodged a complaint with IFB customer care centre on 12th Aug regarding some problem in our Microwave. However, no body either contacted nor visited our residence to attend the complaint. We have contacted your customer care centre three times again and reminded them about the poor service. We were again consoled and given one number of your so called service centre, to whom we tried to contact over phone on 2nd Sep and 3rd Sep but everytime we tried, it was intentionally disconnected by the person present there.
We trusted IFB and brand and expected excellent after sales service but it is disgusting and disappointing to get so worst service that no one ever bothered to call us back after lodgement of complaint on 12.08.2010.
It is really disheartening to note that IFB Company officials have not taken enough care to find out that whether customer’s grievance has been addressed or the complaint is attended or not. Not even the emails has been acknowledged as yet by your Company.
The complaint was lodged on 12.08.2010 for the IFB Microwav, Model No. 25 SC2, purchased by me from Delhi and I have been continuously following up for its redressal. I had spoken to customer care centre around 20 times and also contacted higher officials of the Company i.e. Ms. Amreen (Mobile No: 9322819124) and Mr. Sheshank (Mobile No. 9323042442) to get the problem solved in the Microwave. After so much follow up, one person called on around 10 days back at our residence and came with a loose old used spare part to replace it with the faulty part, for which we have not agreed and told him to bring a fresh, sealed and Company’s genuine spare part. He assured to do the same and never turned up. We are really fed up with the lack luster kind of approach of the Company for not taking care of compalints and poor after sales service and no serious thought is given to the customer complaints.
We have paid an amount of Rs.2280/- vide cheque towards AMC charges and same has since been encashed by the Company and your company has failed to provide any service to me.
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