I am having a IFB Microwave oven 20PG2S, and having Annual Maintenance Contract (AMC) (AMC No. 106650) for that we had We had lodged a complaint with IFB customer care centre (Customer care No. 1860 425 5678) on 25th July (Complaint No. 6812012) regarding some problem in our Microwave. However, no body neither contacted nor visited our residence to attend the complaint. We have contacted IFB customer care centre many times again and reminded them about the poor service. We were again consoled and given one number (0755 3915629 & 9770555759) of IFB so called service centre, to whom we tried to contact over phone on many times but every time we tried, the person present there told us that it will attended shortly may be 4- 5 days
But after 7 days on 1/08 one technician from IFB came from Bhopal at 7.30PM without any pre information, all the family members are taking there dinner at that time we requested him to wait for 5 min, he told us that he will be came within 10 min.
But unfortunately he didn’t came on that day, Next day we again contacted to 9770555759 it was told us that the technician was getting late on that day, and will again come after 7 days
We trusted IFB and brand and expected excellent after sales service but it is disgusting and disappointing to get so worst service that no one ever bothered to call us back after lodgment of complaint on 25/07
It is really disheartening to note that IFB Company officials have not taken enough care to find out that whether customer’s grievance has been addressed or the complaint is attended or not. Not even the emails has been acknowledged as yet by your Company
Ashish Manoria
Email [email protected]
Mob 9425463722
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