I purchased a LG fridge on the 9th of April from Croma store in indraprasatha, sony world signal. The fridge given to me was defective. I got the delivery on 10th April and on the same day when we started the fridge, it wasn't cooling. I lodged a complaint with LG customer care on the very day requesting for replacement. My complaint number is - rna120412055992 (Roshmi Dutta).
However there wasn't any response from LG. I even tried contacting croma but it wasn't of any use. When a person had come for demo, that time itself i informed him that my fridge isn't working and requested for replacement. I have been pleading croma and LG for help, but no use!! This is NOT the way to treat customers.
Helplessly i had to visit the croma store on 17th april and requested for the replacement. I was informed by the store manager that this issue will be escalated to the supervisor and a replacement will be done within 48hrs. I was provided an email id where i should be contacting the supervisor detailing about my complaints but unexpectedly the email id i.e [email protected] was incorrect! The contact no. Of the store is also incorrect. I have been CHEATED by croma! Everytime its not possible to miss my office and run to the store. I still haven't got my replacement and now the store is asking for another one week! I am highly disappointed with the disgusting service provided by Croma and LG. I need my money back so that I can purchase a fridge and I NEVER again want a crom product! Horrible service! The technician who was send to my place did not even behave well with me. He just informed that fridge isn't working and needs replacement without guiding me further.
My invoice number is SLF02A058010046016
P.S: I want my money back on Monday!
Thank you.
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