From POORVIKA MOBILE WORLD, 90/B, pondy bazzar, next to naidu hall, T.Nagar, Chennai 600017, we bought the captioned mobile phone for Rs.5999/- with the recommendations from showroom executives viz. P.KARTHIK and one Mr. VINOD with joy and excitements but in less than 2 weeks time the set has developed problems one after the other viz.poor touch sensitivity, non-acceptance of memory card, phone getting stuck while touched whereby totally taking away our expectations besides a deep sense of SORROW for having spent money for purchase of a HEAVY DOSE OF HEADACHE.From then onwards i had to run around from PILLAR TO POST (ie) to POORVIKA SHOWROOM from where i bought the piece and to their service station as directed by them, but all in vain. Now it is more than 4 months my plea is yet to be heard by the seller and so far i spent a lot on conveyance for commuting to their shop and service center etc. It is indeed heartening to note that off late, during my recent visits to POORVIKA SHOWROOM i feel so much reduced when the aforesaid so called executives made me a laugh stock making gesticulation and exchanging their code language of communication just to handle me by their non committal and irresponsible dialogues.
I strongly believe that my AGONY will receive due response from your office towards immediate redressel of my complaint/plea- which richly deserves REPLACEMENT of the DEFECTIVE INSTRUMENT with a new one of any brand which may even be Rs.1000 less than the money I spent for the subject mobile phone.
I request an immediate action from your office, as I have endured with my mental
agoney and physical exersions (I am a heart patient-Open heart surgery done tome)
recently)- i have to suffer to mover around because of my wrong purchase.
You may verify the facts as stated above from Poorvika Mobile World, Chennai 17
as to, since when I am made to run behind them, for no fault of mine and also for
no use till date. Also I whish to submit that the STYLUS whith which they have
admitted my mobile for repair works, is missing today under the pretext that
it was not there, when they took the mobile from me, 2 months ago.
Any individual in my position will appreciate the fact that POORVIKA are taking a
genuine customer for a ride and making fun of me. Kindly look in to my problem
in the light of the facts and do justice to my problem at an early date.
I have initiated this and loudly and clearly expressed their folly before three
months by no one is listening to it. Please protect my interest and get me
some relief.
Regards
-sd-
K.S. Narasimhan
Chennai-33
mobile.:9445104286
N.B:- On hearing from you, I shall forward Purchase Bill to you.
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