I bought one Blackberry 9530 from Naaptol; order no-1356323. During the order booking, i chose to pay in 3 equal instalments which was not followed and i was aghast to see the complete bill at one go on my credit card account. Second, i was promised a free gift with the purchase which took another 50 days to rwach me. In between i had to call at least 20 times to the customer care and every time i was asked to have patience.
Now the main thing. I bought the mobile at 12, 000 INR. From the day one it had problems. The voice clarity was not good. Every body used to ask me to speak little bit louder. I was sent to the repair centre which goes by the name of Ritco. It's in Pitampura as well as in Gurgaon. The guys there are pathetic. Gurgaon boss never picks up the phone which seem to be quite deliberate as they sell second hand products. They have stationed a security guard at the recpetion who even doesn't know the address. The Ritco Pitampura is even more amazing. The guys there are determined to prove you wrong. When you visit them, you will come to know what mistake you have done by buying a product from Naaptol. Heaps of mobiles are lying with them. I don't know from where they get such old sets which must have been running 10 years before.
I kept on visiting Ritco and meeting the people over there. They are horrible. In the meantime the phone had developed certain other complications like button getting inactive ETC.
I am relieved now as i finally sold off that phone at 40% of the pirce i bought it; 5000 INR. I very much relieved now. Naaaptol is a fraud company, i don't know how they advertise in new papers like Time of India about their products. They sell spurious phones, specially Balckberry handsets.
It's a general appeal to all not to buy anything from Naaptol even if they offer it for free. They will of course go to hell for this fraud. Had the consumer forum been active in India, i would be lodged a complaint.
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