My customer no is 1008171916, i made a complaint on 24th of July no body has attended the complaint, by waiting for them for a weak, i contacted the call center on 31st July and the executive told that within 24 hrs the complaint will be attended and once again no body has come for the day and again i contacted on 1st Aug the executive by name sharat attended my call, and told that my complaint has been closed and raised a new complaint. i asked him to connect me to his higher authorities but he was reluctant and gave me a no. to contact 9342310518, which was switched off. Again i contacted the call centre, mr jaswinth attended my call and told that he is giving a number of service manager and gave me the number of technician, and he gave me another number, which was not attended by anybody, and that person started giving me missed call to hear my complaint (9342310576) and mr.jaswinth told that he is the service manager, but he is a group leader!!!
EurekaForbes is collecting money for AMC and not attending the calls properly and telling lies to customers.
is it not the duty of the company to send a technician to my place after booking complaint according to the AMC?
is it necessary to contact tom, dick and harry to get my work done??? after paying money for AMC.
0 comments