After i registered my complaint on 20th Oct, i was expecting a very prompt and respectful customerservice. However, the quality of customer service compelled me to escalate the matter to the Managing director of Sony India on 27th Oct. Although i immediately got a mail on 29th Oct first hour in the morning and a call from customer service person Mr. Shaswat Chatterjee on that day, however today on 3rd Nov the matter still hasnt been sorted out completely and in fact i have further received miscommunications from your end. At the first instance, i was told that a standby TV set would be installed on an immediate basis either of 22 inch or 32 inch till the time the original problem is sorted out. I just welcomed this thought but requested that since my original TV is 40 inch of size, 32 inch model as standby TV may be installed. This was agreed immediately by your officials. However, till date no standby TV has been installed and moreover i was told that i wasnt agreeable for 32 inch, and other irrelevant reasons like standby TV will be installed once i reply to the mail, etc. Request has been logged as : 11890071.
I am now really frustrated and its now more than 15 days where i am deprived of TV and hence lost largely due to this for which only Sony Corp can be held responsible. I have attached all my communications in this mail. Request someone responsible to own up the responsibility to solve the matter on urgent basis.
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