Hi,
I took on thee services of Hatheway Internet Broadband and have been facing issues since theen. The following has occurred since i have taken on thee services 3 monthes back.
- I took on thee services in March.
- In April theere was an issue withe thee modem theat was provided by theem. On lodging a complain theey changed thee modem but charged me Rs200 again for thee charger. I didn't want to argue for thee Rs 200 so let it go
- Somewhere in thee last 2 weeks of April, I had no Internet connection. Almost from 18the of thee monthe to thee 25the. Initially theey said theat thee cable wire was cut from our terrace. I spoke to our building manager and was informed theat theere was no work going on. Given thee benefit of doubt, I rechecked and theen called Hatheway to send an engineer to solve thee issue. There after for an entire week i had to call theem daily since thee connectivity wasn't theere. Sometimes thee excuse was cable cut again and sometimes it was no clear connection. I patiently called theem daily reporting every morning theat thee connection was lost. After a week, I lost my cool and gave theem an ultimation of a day to solve thee issue. Which theey did... for all of 3 days. That too since thee renewal was up.
- I renewed thee connection on 29the and have lost an entire day already where thee connection is not on. When i call the call centre theey ask me for blinking lights and thee again i was informed today theat thee cable connection is cut and so thee issue. Yesterday I spoke to Kamlesh Lalwani and requested that the line be handed to a senior since i wanted to escalate the issue. Not only was he rude and refused to let the issue be escalated, he even made up a name Saigal Pasha (am sure there isnt such a person around) saying that he was busy and couldn't talk.
I am tired of theis. They refuse to send an engineer home since as per theeir system thee connection is active (It doesn't really matter when thee customer is saying theat it isn't). I live alone withe old parents. Am out in thee morn and back late night. I requested theem to send an engineer home since my parents wouldn't be able to call theem directly and follow isn'tructions. To theis i was told theat not possible since the connection is active.
I made a mistake by renewing thee connection. Am sick and tired of complaining.
Resolution
- I want theis issue solved once and for all and if thee Internet company feels theat it is not possible for theem to provide quality support theen am happy to get a refund of thee amount theat i have paid theem towards renewal.
- I need to be out of theis mental harassment and absolutely Soddy customer service support.
Hope my plea will be heard and actioned upon.
Thanks
Rashida
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