I had ordered for 'Shrewsberry Biscuits' and 'Ferrero Rocher Chocolates' on the 18 June from Indiaplaza.in. They delivered part of the order to the intended recepient in Ahmedabad after some 15 days.
After that I have been posting Customer Queries since 27 June since the biscuits were not delivered. The agents did not respond for ages, until one agent finally replied on 22 July
This query is still open and is expected to close by 24/07
Dear xyz,
I am sorry for the delay & inconvenience caused to you in this regards, we are checking the delay in this regards, will have the same closed in other 24 - 48 Hrs of time.
For any further clarification please right back to us.
Thanks & Warm Regards
UVW
Team Indiaplaza
It has been 144 hours (6 days) since their internet response but no sign of either the order delivery or a refund.
I have re-queried twice after that with no response. They never pick up their helpline phone. Once somebody picked up but hung up without uttering a single word. The ironic part is that the query is still open and says "This query is still open and is expected to close by 24/07"
I am tired of the kind of service Indiaplaza.in provides these days. I have been a regular customer with these people. And I have spend a lot shopping from their website. I dread the way they might be treating their 'not so regular' customers if this is how they treat their regulars.
I am definitely gonna close my account with these people. And probably even warn others off.
0 comments