Hi,
I placed a Micromax phone - order number IN1101110163 for 4, 740/- on 11-Jan. When this didn't get delivered for the next 3 weeks, I canceled the order. I personally refused delivery on their advice, as it was way beyond our anniversary (BTW, it was a gift for my wife), and I have purchased the same phone from flipkart who delivered the phone in 3-4 days.
Since then, I've sent them 6 emails, lobbed 6 calls but no result. I think their CRM is worst that I've witnessed. They now have an online complaint section, they don't respond to emails. So you cannot track your complaint, there is no reference number given for your verbal discussion, so you are clueless.
They have gone to the extent of recording a fraudulent proof of delivery signed by "Patel" - Consignment No: 200001793283. When I wanted a copy of this, as I wanted to make a police complaint, they promptly said that they will refund the money in 4-5 days. When I called back after 10 days today, they said there was no reference to my earlier communication. Today, there was one Catherine with whom I spoke to, and she said she would call back within a stipulated time, which of course didn't happen.
Should I approach the Police with a fraud complaint, or will you kindly advise me with the next steps? I think there would be lot of duped customers of indiaplaza.in that are there. So, a step towards the right direction would definitely bring these crooks to justice.
Thank you,
S Panda
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